Site Assistance

Help Options

For assistance, please use one of the options offered immediately below:

Prospective Member and Visitor Inquiries
1-877-988-3589, TDD/TTY: 711 Telecommunications Relay Service, 8:00 a.m. - 8:00 p.m., local time, seven days a week
Request information packet 

Member Inquiries
Submit email SECURELY and access health information via My Online Services
Contact Information 

Broker Inquiries
Contact Information

Employer Inquiries
1-800-931-9551, 24 hours a day, seven days a week

Provider Inquiries
Contact Information

Call Net Support for problems using this website at 1-866-284-8041, Monday - Friday 8am - 6pm ET

Website Feedback

Our goal is to make sure your user experience on our website is as smooth as possible. The non-secure form below is used only to submit questions, comments or issues regarding the functionality of this website. We are not able to resolve issues for members, brokers, employers or providers related to claims, benefits, account, ID card, provider directory or similar inquiries through this form. Please utilize the Help Options above for assistance.

REMINDER: This form is NOT SECURE because it is not intended to send any personal information or identifiers.

• DO NOT include any of the following in this form submission: medical information, diagnoses, procedures, treatment or general medical questions, social security number, member ID or other personal identifiers. 

 

• DO NOT submit requests to customer service for any of the following: ID cards, provider directories, benefit information, authorization status or claim issues and questions.  

 

• DO NOT include address or phone number. We will contact you using the e-mail address you supply.

*Required Fields