Coventry Medicare: Contact Us

Overview

Advantra Freedom

The below contact information will help you to communicate with us about Advantra Freedom.

For general information about all of Coventry Health Care's Medicare products, call 1-877-988-3589, TDD/TTY: 1-888-788-4010, 8:00 a.m. - 8:00 p.m., local time, seven days a week . Para informacion en español, por favor de llamar gratis al 1-866-981-5344.

Visitor and Prospective Members

Customer Service & Enrollment

Phone: 1-800-711-1607

TDD/TTY: 1-888-788-4010

Fax: 1-866-906-1204

November 15 - March 1

8:00 a.m. - 8:00 p.m., local time, seven days a week

March 2 - November 14

8:00 a.m. - 8:00 p.m., local time, Monday - Friday

Mailing Address for Enrollment Request Forms

Coventry Health Care, Inc.

Advantra Freedom Enrollment

PO Box 7765

London, KY 40742-9833

Appeals & Grievances

Phone: 1-800-752-5708

TDD/TTY: 1-866-386-2335

Fax: 1-800-535-4047

8:00 a.m. - 5:00 p.m., EST

Monday - Friday

Appeals & Grievances Mailing Address

Coventry Health Care

Advantra Freedom Appeals & Grievances

4300 Cox Road

Glen Allen, VA 23060

Current Members

Hours of Operation

Monday through Friday, 8:00 a.m. – 10:00 p.m., ET.

From November 15 – March 1, additional Saturday hours from 8:00 a.m. – 4:00 p.m., ET.

Numbers

Toll-free: 1-866-386-2330

Hearing-impaired TTY/TDD: 1-866-386-2335

Fax: 1-866-386-2329

Mailing Address

Advantra Freedom

Coventry Health Care, Inc.

PO Box 7154

London, KY 40742-7154

Part D Prescription Drug Information

Pharmacy Customer Service

NY Residents (CMS contract #H5952 on front of ID card): 1-800-690-4028

Residents of all other States (CMS contract #H5227 on front of ID card): 1-800-690-5924

TTY/TDD 1-800-716-3231

Medco

Advantra Freedom Part D Claims

PO Box 14724

Lexington, Kentucky 40512

Not all Advantra Freedom plans offer prescription drug coverage. For questions
about your pharmacy benefit or to order prescriptions by mail, call the Pharmacy
Customer Service number above.

Nurse Information Line

1-800-765-7197

TTY/TDD for the hearing impaired: Call your state relay number.

Hours of operation: 24 hours a day, 7 days a week.

Emergency Help

In an emergency, go to the nearest hospital emergency room, call 911 or call your local emergency phone number.

In all other situations call your doctor.

To Submit Claims

Please submit claim forms to be reimbursed to the following address:

Paper Claims

Advantra Freedom

PO Box 7154

London, KY 40742-7154

Medicare

Call 1-800-MEDICARE (1-800-633-4227) to ask questions or get free information booklets from Medicare. You can call this national Medicare helpline 24 hours a day, 7 days a week. The TTY number is 1-877-486-2048