PersonalCare Advantra (PPO)
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For general information about all of Coventry Health Care's Medicare products, call 1-877-988-3589, TDD/TTY: 1-888-788-4010, 8:00 a.m. - 8:00 p.m., local time, seven days a week. Para informacion en español , por favor de llamar gratis al 1-866-981-5344.
PersonalCare Advantra (PPO) Visitor and Prospective Members
back to topCustomer Service & Enrollment
Phone: 1-866-784-4916
TDD/TTY: 1-866-784-4931
Fax: 1-717-541-5991
8:00 a.m. - 8:00 p.m., local time, seven days a week
Mailing Address for Enrollment Request Forms
Coventry Health Care, Inc.
PersonalCare Advantra (PPO)
2110 Fox Drive, Ste. A
Champaign, IL 61820
Current Members
back to topPersonalCare Member Services
Phone: 1-866-784-4916
TDD: 1-866-784-4931 (For the hearing impaired)
8:00 a.m. - 8:00 p.m., local time, seven days a week
PersonalCare Health Services Department
Prior Authorization: 1-866-557-8748
TDD: 1-866-784-4931 (For the hearing impaired)
Medicare Claims
Attn: Claims
PersonalCare Advantra (PPO)
P.O. Box 7141
London, KY 40742
Behavioral Health Line
Hours of Operation:
24 hours a day, 7 days a week
Phone: 1-800-423-8070
TDD: 1-800-955-8771 (For the hearing impaired)
Pharmacy Help Line
Hours of Operation:
24 hours a day, 7 days a week
Phone: 1-800-707-9372
TDD: 1-800-716-3231 (For the hearing impaired)
Dental Help Line
Hours of Operation:
24 hours a day, 7 days a week
Phone: 1-866-690-4910
TDD: 1-866-690-4912 (For the hearing impaired)
Dental Claims
Coventry Dental
Attn: PersonalCare Advantra (PPO)
P.O. Box 6228
Rockville, MD 20849
Appeals & Grievances
Phone: 1-866-784-4916
TDD/TTY: 1-866-784-4931
Fax: 1-800-698-2043
8:00 a.m. - 5:00 p.m., ET
Monday - Friday
Appeals & Grievances Mailing Address
Attn: Medicare Member Appeals
PersonalCare Advantra (PPO)
2110 Fox Drive, Suite A
Champaign, IL 61820
PersonalCare Advantra (PPO) Marketing Department
Hours of Operation:
8:00 a.m. - 5:00 p.m., CT
Monday - Friday
Phone: 1-866-765-7658
TDD: 1-866-784-4931 (For the hearing impaired)
Fax: 1-866-669-2344
Sales
back to topBrokers & Agents
Phone: 1-866-765-7658
Fax: 1-866-669-2344
8:00 a.m - 8:00 p.m., ET
Monday - Friday
E-Mail Inquiries: kmbidner@cvty.com
