Coventry Health Care of Missouri (MO, IL)

Coventry Health Care of Missouri (MO, IL) Section Banner Image

For general information about all of Coventry Health Care's Medicare products, call 1-855-338-9551 (TTY: 711)  
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14   
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30    

Para informacion en español, por favor de llamar gratis al 1-866-981-5344 (TTY: 711).

Questions & Enrollment

Phone: 1-855-893-4691 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30 

Mailing Address and Fax for Enrollment Request Forms

Coventry Health Care of Missouri, Inc.
550 Maryville Centre Dr. - Ste. 300
St. Louis, MO 63141
Fax: 1-866-669-5578

Current Members

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Member Services

Phone: 1-800-533-0367 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week

Pharmacy Customer Service

Advantra (PPO)
Phone: 1-844-741-8423 (TTY: 711)

Advantra Option 1 (HMO), Advantra Option 2 (HMO-POS),Coventry Total Care (HMO-POS), Gold Advantage (HMO)
Phone: 1-844-741-8423 (TTY: 711)

24 hours a day, seven days a week

Appeals & Grievances

Advantra Option 1 (HMO), Advantra Option 2 (HMO-POS). Advantra (PPO), Gold Advantage (HMO), and Coventry Total Care (HMO-POS)
Phone: 1-800-533-0367 (TTY: 711)
Fax: 1-855-788-3994
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Part D Appeals, Grievances and Coverage Determinations

Advantra Option 1 (HMO), Advantra Option 2 (HMO-POS), Advantra (PPO), Gold Advantage (HMO), and Coventry Total Care (HMO-POS)
Phone: 1-800-536-6167 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week.

Expedited Appeals, Grievances and Coverage Determinations
Phone: 1-800-536-6167 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time , seven days a week.

Fax: 1-800-535-4047

Coventry Dental Customer Service

Phone: 1-866-690-4910 (TTY: 711)
8:00 a.m. - 8:00 p.m., ET, Monday - Friday

Mental Health & Substance Abuse Services Customer Service

Phone: 1-877-227-3520 (TTY: 711)
24 hours a day, seven days a week

Member Support Mailing Address

Coventry Health Care of Missouri, Inc.
550 Maryville Centre Dr. - Ste. 300
St. Louis, MO 63141

Medical and Dental Claims Mailing Address

Coventry Health Care of Missouri, Inc.
P.O. Box 7802
London, KY 40742-8052

Pharmacy Claims Mailing Address

CVS
ATTN: Coventry Med D
P.O. Box 2860
Clinton, IA 52733-2860

Medical Appeals & Grievances Mailing Address

Coventry Health Care of Missouri, Inc.
P.O. Box 7776
London, KY 40742

Part D Appeals & Grievances Mailing Address

Coventry Health Care of Missouri, Inc.
Attention: Part D Appeals and Grievance Department
P.O. Box 7773
London, KY 40742

Dental Claims Mailing Address

(Except for Total Care (HMO-POS) H2663-015 members who purchase an optional supplemental benefit)
Coventry Health Care of Missouri, Inc.
P.O. Box 7802
London, KY 40742-8052

Mental Health & Substance Abuse Services Claims Mailing Address

MHNet
PO Box 7802
London, KY 40742

Sales

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Brokers & Agents

Phone: 1-866-557-8753 (TTY: 711)
Fax: 1-866-669-5578
8:00 a.m. - 5:00 p.m., local time
Monday - Friday

Email: StLouMAPDSal@aetna.com

Employer Groups

Call your broker to learn more about Medicare Advantage plans. Or call 1-800-553-8422 (TTY: 711) to speak to an agent.

Y0022_PDPCCP_2013_4006_1202b Approved
CMS Approved Date: 02/08/2013
Page Last Updated: 03/09/2016

© Copyright 2008-2016 Coventry Health Care

Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.