Coventry Health Care of Illinois

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For general information about all of Coventry Health Care's Medicare products, call 1-877-988-3589 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Para informacion en español, por favor de llamar gratis al 1-866-981-5344 (TTY: 711).

Questions & Enrollment

Phone: 1-855-893-1445 (TTY: 711)

8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Mailing Address and Fax for Enrollment Request Forms

Coventry Health Care of Illinois, Inc.

2110 Fox Drive, Suite A

Champaign, IL 61820

Fax: 1-866-669-2344

Current Members

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Part C Customer Service

Phone: 1-866-784-4916 (TTY: 711)

8:00 a.m. - 8:00 p.m., local time, seven days a week

Pharmacy Customer Service

Phone: 1-844-741-8423 (TTY: 711)

24 hours a day, seven days a week

Appeals & Grievances

Phone: 1-866-784-4916 (TTY: 711)
Fax: 1-855-788-3994

8:00 a.m. - 8:00 p.m., local time, seven days a week

Part D Appeals, Grievances and Coverage Determinations

Standard Appeals and Grievance
Phone: 1-800-707-9372 (TTY: 711)

Expedited Appeals, Grievances and Coverage Determinations
Phone: 1-800-536-6167 (TTY: 711)

Fax: 1-800-535-4047

24 hours a day, seven days a week

Coventry Dental Customer Service

Phone: 1-866-690-4910 (TTY: 711)

24 hours a day, seven days a week

Behavioral Health Line

Phone: 1-800-423-8070 (TTY: 711)

24 hours a day, seven days a week

Part C Customer Support Mailing Address

Coventry Health Care of Illinois, Inc.
Attn: Medicare
550 Maryville Centre Dr., Suite 300
St. Louis, MO 63141-5818

Medical Claims Mailing Address

Coventry Health Care of Illinois, Inc.
P.O. Box 7141
London, KY 40742

Pharmacy Claims Mailing Address

CVS
ATTN: Coventry Med D
P.O. Box 2860
Clinton, IA 52733-2860

Medical Appeals & Grievances Mailing Address

Coventry Health Care of Illinois, Inc.
Attn: Member Appeal Unit
P.O. Box 7776
London, KY 40742

Part D Appeals & Grievances Mailing Address

Coventry Health Care of Illinois, Inc.
Part D Appeals and Grievance Department
P.O. Box 7773
London, KY 40742

Dental Claims Mailing Address

Coventry Dental

P.O. Box 7402

London, KY 40742

Sales

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Brokers & Agents

Phone: 1-866-765-7658 (TTY: 711)

Fax: 1-866-669-2344

8:00 a.m - 8:00 p.m., ET, Monday - Friday

E-Mail: ILMAPDSales@aetna.com

Employer Groups

Call your broker to learn more about Medicare Advantage plans. Or call 1-800-553-8422 (TTY: 711) to speak to an agent. 

Y0022_PDPCCP_2013_4006_1202b Approved
CMS Approved Date: 02/08/2013
Page Last Updated: 03/09/2016

© Copyright 2008-2021 Coventry Health Care

Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.