Coventry Health Care of Florida

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Prospective Medicare Members

For questions about our Medicare Advantage plans, or to enroll:

Phone:
1-855-338-9551 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Fax:
1-877-573-0074

Mail:
Coventry Health Care of Florida
Attn: Medicare
1340 Concord Terrace
Sunrise, Florida 33323

Current Medicare Members

Coventry Member Services

Phone:
1-800-847-3995 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Fax:
1-866-759-4415

Mail:

Coventry Health Care of Florida
Attn: Medicare
P.O. Box 7808
London, Kentucky 40742

Delta Dental Member Services

Silver or Gold (DHMO) Dental Plans:

Phone:
1-888-963-6612 (TTY: 711)
8:00 a.m. - 8.00 p.m., Monday – Friday

Platinum, Platinum Plus, Enhanced, Complete, or Complete Plus (EPO) Dental Plans:
Phone:

1-866-303-6571 (TTY: 711)
8:00 a.m. - 8.00 p.m., Monday – Friday

PsychCare Behavioral Health Member Services

Phone:
1-800-221-5487 (TTY: 711)
8:00 a.m. - 8.00 p.m., Monday – Friday
24 hours a day for emergencies

Medical Appeals & Grievances

Phone:
1-800-847-3995 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Fax:
1-855-788-3994

Mail:
Coventry Health Care of Florida
Attn: Medicare Appeals & Grievances
P.O. Box 7776
London, Kentucky 40742

Prescription Drug (Part D) Appeals & Grievances

Phone:
1-866-797-8648 (TTY: 711)
Expedited Appeals: 1-800-536-6167 (TTY: 711)
8:00 a.m. - 8.00 p.m., Monday – Friday

Fax:
1-800-535-4047

Mail:
Coventry Health Care of Florida
Attn: Part D Appeals & Grievances
P.O. Box 7773
London, Kentucky 40742

Providers

Coventry Provider Services

DirectProvider.com is our online provider portal that gives you instant access to eligibility, claims, authorizations, and benefit information 24 hours a day.

Phone:

1-800-847-3995 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Fax:
1-866-759-4415

Medical Claims:
Coventry Health Care of Florida
Attn: Medicare
P.O. Box 7808
London, Kentucky 40742

Pharmacy Claims:
CVS
Attn: Coventry Medicare D
P.O. Box 2860
Clinton, Iowa 52733-2860

Dental Claims:
Delta Dental
P.O. Box 1803
Alpharetta, Georgia 30023

Behavioral Health Claims:
PsychCare
Attn: Claims Dept
10200 Sunset Drive
Miami, Florida 33173

Sales

Broker Services

Phone:
1-866-714-9301 (TTY: 711)
8:00 a.m. - 6.00 p.m., Monday – Friday

Email:
BrokerSupport@aetna.com
8:00 a.m. - 6.00 p.m., Monday – Friday
This email address is not for submitting applications.

Web:
http://coventry-medicare.coventryhealthcare.com/agents-brokers/index.htm

Broker Portal:
http://broker.cvty.com

Y0022_PDPCCP_2013_4006_1202b Approved
CMS Approved Date: 02/08/2013
Page Last Updated: 12/14/2015

© Copyright 2008-2016 Coventry Health Care

Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.