Coventry Health Care of Florida

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Coventry Visitor and Prospective Members

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Questions & Enrollment

Phone: 1-855-338-9551
(TTY:711)

8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Mailing Address and Fax for Enrollment Request Forms

South Florida:
Coventry Health Care of Florida
1340 Concord Terrace
Sunrise, FL 33323
Fax: 1-877-573-0074

Tampa:
Coventry Health Care of Florida
4630 Woodland Corp Blvd
Tampa, FL 33614
Fax: 1-866-669-5604

Current Members

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Customer Service

Phone: 1-800-847-3995
(TTY: 711)

Fax: 1-866-759-4415

8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 - February 14. 
8:00 a.m. - 8:00 p.m., Monday - Friday, from February 15 - September 30.

Pharmacy Customer Service

Phone: 1-866-797-8648
(TTY: 711)

24 hours a day, seven days a week

Appeals & Grievances

Phone: 1-866-847-3995
(TTY: 711)

Fax: 1-855-788-3994

8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 - February 14.
8:00 a.m. - 8:00 p.m., Monday - Friday, from February 15 - September 30.

Part D Appeals, Grievances, and Coverage Determinations

Standard Appeals and Grievance
Phone: 1-866-797-8648
(TTY: 711)

Expedited Appeals, Grievances and Coverage Determinations
Phone: 1-800-536-6167
(TTY: 711)

Fax: 1-800-535-4047

8:00 a.m. - 8:00 p.m., local time, Monday - Friday

Dental Customer Service

Gold (DHMO) Plans
Phone: 888-963-6612
(TTY: 711)
8:00 a.m. - 8:00 p.m., local time, Monday - Friday

Enhanced, Complete and Complete Plus (EPO) Plans
Phone: 866-303-65717:15 a.m. - 7:30 p.m., ET
(TTY: 711)
8:00 a.m. - 8:00 p.m., local time, Monday - Friday

Mental Health & Substance Abuse Services Customer Service

Phone: 1-800-221-5487
(TTY: 711)

8:00 a.m. - 5:00 p.m., local time
Monday - Friday
24 hours a day for emergencies

Member Support Mailing Address

Coventry Health Care of Florida
P.O. Box 7808
London, KY  40742

Medical Claims Mailing Address

Coventry Health Care of Florida
P.O. Box 7808
London, KY 40742

Pharmacy Claims Mailing Address

Express Scripts, Inc.
ATTN: Coventry Med D
P.O. Box 2860
Clinton, IA 52733-2860

Appeals & Grievances Mailing Address

Coventry Health Care of Florida
Appeals & Grievances Department
P.O. Box 7776
London, KY 40742

Part D Appeals & Grievances Mailing Address

Coventry Health Care of Florida
Part D Appeals and Grievance Department
P.O. Box 7773
London, KY 40742

Dental Claims Mailing Address

Delta Dental
P.O. Box 1803
Alpharetta, GA 30023

Mental Health & Substance Abuse Services Claims Mailing Address

PsychCare
c/o Coventry Health Care of Florida
1340 Concord Terrace
Sunrise, FL 33323

Sales

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Brokers & Agents

South Florida: Jeff Carlini
Phone: 1-954-375-1564
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-877-573-0074
8:00 a.m. - 8:00 p.m., ET
Monday - Friday
Email: wjcarlini@cvty.com  

Tampa: Elise Shalda-Wright
Phone: 1-813-806-2508
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-866-669-5604
8:00 a.m. - 8:00 p.m., ET
Monday - Friday
Email: eswright@cvty.com

North Florida: James Martin
Phone: 1-813-806-2211
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-866-669-5604
8:00 a.m. - 8:00 p.m., ET
Monday - Friday
Email: jcmartin1@cvty.com

Employer Groups

Phone: 1-800-931-9551
24 hours a day, seven days a week
TDD/TTY: 711 Telecommunications Relay Service

Coventry Health Care of Florida
Commerical Marketing Department
1340 Concord Terrace
Sunrise, FL 33323

Page Last Updated: 02/11/2014
CMS Approved Date: Approved 02/08/2013
CMS Document ID: Y0022_PDPCCP_2013_4006_1202b

© Copyright 2008-2014 Coventry Health Care

Coventry Health Care is a Coordinated Care plan with a Medicare contract. First Health Part D is a Medicare-approved Part D sponsor. Enrollment in our plans depends on contract renewal.