Coventry Health Care of Florida

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Coventry Visitor and Prospective Members

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Questions & Enrollment

Phone: 1-855-893-1441
TDD/TTY: 711 Telecommunications Relay Service

8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Mailing Address and Fax for Enrollment Request Forms

South Florida:
Coventry Health Care of Florida
1340 Concord Terrace
Sunrise, FL 33323
Fax: 1-877-573-0074

Tampa:
Coventry Health Care of Florida
5130 Eisenhower Blvd., Suite 150
Tampa, FL 33634
Fax: 1-866-669-5604

Current Members

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Customer Service

Phone: 1-800-847-3995
TDD/TTY: 711 Telecommunications Relay Service

Fax: 1-866-759-4415

8:00 a.m. - 8:00 p.m., local time, seven days a week

Pharmacy Customer Service

Phone: 1-866-797-8648
TDD/TTY: 711 Telecommunications Relay Service

24 hours a day, seven days a week

Appeals & Grievances

Phone: 1-866-847-8235
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-855-788-3994

8:00 a.m. - 5:00 p.m., ET
Monday - Friday

Part D Appeals, Grievances, and Coverage Determinations

Standard Appeals and Grievance
Phone: 1-866-797-8648

Expedited Appeals, Grievances and Coverage Determinations
Phone: 1-800-536-6167

TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-800-535-4047

24 hours a day, seven days a week

Dental Customer Service

Basic and Premium (DHMO) Plans
Phone: 888-963-6612
8:00 a.m. - 9:00 p.m., ET
Monday - Friday

Enhanced and Complete (PPO) Plans
Phone: 866-303-6571
7:15 a.m. - 7:30 p.m., ET
Monday - Friday

TDD/TTY: 711

Mental Health & Substance Abuse Services Customer Service

Phone: 1-800-221-5487
TDD/TTY: 711 Telecommunications Relay Service

8:00 a.m. - 5:00 p.m., local time
Monday - Friday
24 hours a day for emergencies

Member Support Mailing Address

Coventry Health Care of Florida
14955 Heathrow Forest Pkwy.
Houston, TX 77032

Medical Claims Mailing Address

Florida Medicare
P.O. Box 7808
London, KY 40742

Pharmacy Claims Mailing Address

Express Scripts, Inc.
ATTN: Coventry Med D
P.O. Box 2860
Clinton, IA 52733-2860

Appeals & Grievances Mailing Address

Coventry Health Care of Florida
Appeals & Grievances Department
P.O. Box 7776
London, KY 40742

Part D Appeals & Grievances Mailing Address

Coventry Health Care
P.O. Box 7773
London, KY 40742

Dental Claims Mailing Address

Delta Dental
P.O. Box 1803
Alpharetta, GA 30023

Mental Health & Substance Abuse Services Claims Mailing Address

PsychCare
c/o Coventry Health Care of Florida
1340 Concord Terrace
Sunrise, FL 33323

Sales

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Brokers & Agents

South Florida: Jeff Carlini
Phone: 1-954-375-1564
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-877-573-0074
8:00 a.m. - 8:00 p.m., ET
Monday - Friday
Email: wjcarlini@cvty.com  

Tampa: Elise Shalda-Wright
Phone: 1-813-806-2508
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-866-669-5604
8:00 a.m. - 8:00 p.m., ET
Monday - Friday
Email: eswright@cvty.com

North Florida: James Martin
Phone: 1-813-806-2211
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-866-669-5604
8:00 a.m. - 8:00 p.m., ET
Monday - Friday
Email: jcmartin1@cvty.com

Employer Groups

Phone: 1-800-931-9551
24 hours a day, seven days a week
TDD/TTY: 711 Telecommunications Relay Service

Coventry Health Care of Florida
Commerical Marketing Department
1340 Concord Terrace
Sunrise, FL 33323

Page Last Updated: 02/11/2014
CMS Approved Date: Approved 02/08/2013
CMS Document ID: Y0022_PDPCCP_2013_4006_1202b

© Copyright 2008-2014 Coventry Health Care

Coventry Health Care is a Coordinated Care plan with a Medicare contract. First Health Part D is a Medicare-approved Part D sponsor. Enrollment in our plans depends on contract renewal.