Questions & Enrollment

Phone: 1-877-385-9666
TDD/TTY: 711 Telecommunications Relay Service or 1-800-877-8973
8:00 a.m. - 8:00 p.m., local time, seven days a week

Member Services

Phone: 1-800-290-0190
TDD/TTY: 711 Telecommunications Relay Service
8:00 a.m. - 8:00 p.m. local time, seven days a week

Pharmacy Customer Service

Phone:
1-866-290-6660 for HMO plans in PA
1-866-291-5221 for PPO Plans in PA
1-877-300-5135 for PPO Plans in OH
TDD/TTY: 711 Telecommunications Relay Service
24 hours a day, seven days a week

Appeals & Grievances

Phone: 1-800-290-0190
TDD/TTY: 711 Telecommunications Relay Service
8:00 a.m. - 8:00 p.m., EST, seven days a week
Fax: 1-855-788-3994

Part D Appeals, Grievances and Coverage Determinations

Phone:
1-866-290-6660 for HMO plans in PA
1-866-291-5221 for PPO Plans in PA
1-877-300-5135 for PPO Plans in OH

Expedited Appeals, Grievances and Coverage Determinations
1-800-536-6167

TDD/TTY: 711 Telecommunications Relay Service
24 hours a day, seven days a week

Behavioral Health Line

Phone: 1-800-835-2094
TDD/TY: 1-800-627-6684
24 hours a day, seven days a week

Brokers & Agents

Harrisburg
HealthAmerica Advantra Broker Unit
P.O. Box 67103
Harrisburg, PA 17106-7103
Phone: 1-800-788-6445 or 1-717-540-4260
TDD/TTY: 711 Telecommunications Relay Service

Pittsburgh
HealthAmerican Advantra Broker Unit
11 Stanwix Street
Suite 2200
Pittsburgh, PA 15222
Phone: 1-800-735-2202 or 412-553-7300

Sales

Central Pennsylvania Region Sales Department
Phone: 1-866-218-9822
TDD/TTY: 711 Telecommunications Relay Service

Western Pennsylvania and Eastern Ohio Region Sales Department
Phone: 1-800-470-4272 or 1-412-577-5480
TDD/TTY: 711 Telecommunications Relay Service