Advantra (HMO/PPO) - PA, OH

Advantra (HMO/PPO) - PA, OH Section Banner Image

Visitor and Prospective Members

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Questions & Enrollment

Western Pennsylvania & Ohio
Phone: 1-855-893-4695

Central Pennsylvania & Southeastern Pennsylvania
Phone: 1-855-893-1440

TDD/TTY: 711 Telecommunications Relay Service or 1-800-877-8973
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30<

Mailing Address and Fax for Enrollment Request Forms

HealthAmerica Advantra
11 Stanwix Street
Suite 2300
Pittsburgh, PA 15222-1344
Fax: 1-877-494-1083

Current Members

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Member Services

Phone: 1-800-290-0190
TDD/TTY: 711 Telecommunications Relay Service
8:00 a.m. - 8:00 p.m. local time, seven days a week

Pharmacy Customer Service

Phone:
1-866-290-6660 for HMO plans in PA
1-866-291-5221 for PPO Plans in PA
1-877-300-5135 for PPO Plans in OH
TDD/TTY: 711 Telecommunications Relay Service
24 hours a day, seven days a week

Appeals & Grievances

Phone: 1-800-290-0190
TDD/TTY: 711 Telecommunications Relay Service
8:00 a.m. - 8:00 p.m., EST, seven days a week
Fax: 1-855-788-3994

Part D Appeals, Grievances and Coverage Determinations

Phone:
1-866-290-6660 for HMO plans in PA
1-866-291-5221 for PPO Plans in PA
1-877-300-5135 for PPO Plans in OH

Expedited Appeals, Grievances and Coverage Determinations
1-800-536-6167

TDD/TTY: 711 Telecommunications Relay Service
24 hours a day, seven days a week

Behavioral Health Line

Phone: 1-800-835-2094
TDD/TY: 1-800-627-6684
24 hours a day, seven days a week

Member Support Mailing Address

Advantra
P.O. Box 7087
London, KY 40742

Medical Claims Mailing Address

Advantra Claims
P.O. Box 7087
London, KY 40742

Pharmacy Claims Mailing Address

Express Scripts, Inc.
ATTN: Coventry Med D
P.O. Box 2860
Clinton, IA 52733-2860

Medical Care Appeals & Grievances Mailing Address

HealthAmerica Advantra
Appeal and Grievance Department
P.O. Box 7776
London, KY 40742

Part D Appeals & Grievances Mailing Address

Coventry Health Care
P.O. Box 7773
London, KY 40742

Sales

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Brokers & Agents

Harrisburg
HealthAmerica Advantra Broker Unit
P.O. Box 67103
Harrisburg, PA 17106-7103
Phone: 1-800-788-6445 or 1-717-540-4260
TDD/TTY: 711 Telecommunications Relay Service

Pittsburgh
HealthAmerican Advantra Broker Unit
11 Stanwix Street
Suite 2200
Pittsburgh, PA 15222
Phone: 1-800-735-2202 or 412-553-7300

Sales

Central Pennsylvania Region Sales Department
Phone: 1-866-218-9822
TDD/TTY: 711 Telecommunications Relay Service

Western Pennsylvania and Eastern Ohio Region Sales Department
Phone: 1-800-470-4272 or 1-412-577-5480
TDD/TTY: 711 Telecommunications Relay Service

Employer Groups

Pittsburgh
11 Stanwix Street
Suite 2300
Pittsburgh, PA 15222
Phone: 1-866-261-8420 or 1-412-497-3665

Providers

Harrisburg
HealthAmerica Provider Unit
P.O. Box 67103
Harrisburg, PA 17106-7103
Phone: 1-800-788-6445 or 1-717-540-4260

Pittsburgh
HealthAmerica Provider Unit
11 Stanwix Street
Suite 2300
Pittsburgh, PA 15222
Phone: 1-800-735-2202 or 1-412-553-7300

Page Last Updated: 09/17/2011
CMS Approved Date: Approved 02/08/2013
CMS Document ID: Y0022_PDPCCP_2013_4006_1202b

© Copyright 2008-2014 Coventry Health Care

Coventry Health Care is a Coordinated Care plan with a Medicare contract. First Health Part D is a Medicare-approved Part D sponsor. Enrollment in our plans depends on contract renewal.