KS, MO, AR, OK Plans

KS, MO, AR, OK Plans Section Banner Image

For general information about all of Coventry Health Care's Medicare products, call 1-877-988-3589 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Para informacion en español, por favor de llamar gratis al 1-866-981-5344.

Questions & Enrollment

Call:  1-855-338-9551  (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Mailing Address and Fax for Enrollment Request Forms

Fax: 1-877-819-9167

ATTN: Medicare Enrollment
4520 S. National Ave.
Springfield, MO 65810

Current Members

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Customer Service

Phone: 1-800-727-9712 (TTY: 711)
Fax: 1-866-759-4415
8:00 a.m. - 8:00 p.m., local time, seven days a week

Pharmacy Customer Service

1-844-741-8423 (TTY: 711)
24 hours a day, seven days a week

Appeals & Grievances

Phone: 1-800-727-9712 (TTY: 711)
Fax: 1-855-398-8265 (KS, MO, OK)
Fax: 1-855-398-8241  (AR)

8:00 a.m. - 5:00 p.m., ET, seven days a week

Part D Appeals, Grievances & Coverage Determinations

Standard Appeals
Phone: 1-866-294-9803 (TTY: 711)

Expedited Appeals, Grievances & Coverage Determinations
 
Phone: 1-800-536-6167 (TTY: 711)

Fax: 1-800-535-4047
24 hours a day, seven days a week

Mental Health & Substance Abuse Services Customer Service

Phone: 1-866-607-5970 (TTY: 711)
Mercy Managed Behavioral Health: Phone: 1 800-413-8008 (TTY: 711)

Coventry Dental Customer Service

Phone: 1-866-690-4910 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, Monday - Friday

Member Support Mailing Address

Coventry Member Services
P.O. Box 7370
London, KY 40742

Medicare Claims Mailing Address

Coventry
P.O. Box 7370
London, KY 40742

Pharmacy Claims Mailing Address

CVS
ATTN: Coventry Med D
P.O. Box 2860
Clinton, IA 52733-2860

Appeals & Grievances Mailing Address

Coventry Health Care
Advantra Appeals & Grievances Unit
P.O. Box 7776
London, KY 40742

Part D Appeals & Grievances Mailing Address

Coventry Health Care
Appeals & Grievances
P.O. Box 7773
London, KY 40742

Mental Health & Substance Abuse Services Claims Mailing Address

MHNET:  P.O. Box 7802; London, KY 40742
MMBH:  P.O. Box 7370; London, KY  40742

Dental Claims Mailing Address

Coventry Dental: P.O. Box 7402; London, KY 40742

Reimbursement benefit:  P.O. Box 7370; London, KY  40742

Sales Support

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Brokers & Agents

Phone: 1-877-886-7566 (TTY: 711)

8:00 a.m. - 5:00 p.m., CT, Monday - Friday

Fax: 1-800-789-3987 or 1-724-741-4537
E-Mail Inquiries: spfdmcaresales@aetna.com

Employers

Phone: 1-877-886-7566 (TTY: 711)

8:00 a.m. - 5:00 p.m., CT, Monday - Friday


Local Offices:

Kansas/Missouri
9401 Indian Creek Parkway
Ste. 1300
Overland Park, KS 66210

4520 S. National Ave.
Springfield, MO 65810

8535 21st North
Wichita, KS 67206

Oklahoma
6120 S. Yale Ave., Ste 1225
Tulsa, OK 74136

3030 NW Expressway Suite 625
Oklahoma City, OK 73112

 

Y0022_PDPCCP_2013_4006_1202b Approved
CMS Approved Date: 02/08/2013
Page Last Updated: 10/01/2015

© Copyright 2008-2016 Coventry Health Care

Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.