KS, MO, AR Plans
- Home
- Contact Us
- KS, MO, AR Plans
For general information about all of Coventry Health Care's Medicare products, call 1-877-988-3589, TDD/TTY: 711 Telecommunications Relay Service, 8:00 a.m. - 8:00 p.m., local time, seven days a week. Para informacion en español, por favor de llamar gratis al 1-866-981-5344.
Visitor and Propsective Members - Coventry Health Care of Kansas, Inc.
back to topQuestions & Enrollment
Phone: 1-877-886-7566
TDD/TTY: 711 Telecommunications Relay Service
8:00 a.m. - 8:00 p.m., local time, seven days a week
Mailing Address and Fax for Enrollment Request Forms
Fax: 1-866-759-4415
Greater Kansas City and Central Kansas
Advantra
8320 Ward Parkway
Kansas City, MO 64114
Southwest Missouri and Northwest Arkansas
Advantra & Mercy MedicareADVANTAGE
4520 S. National Ave.
Springfield, MO 65810
Current Members
back to topMember Services
Phone: 1-800-727-9712
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-866-759-4415
8:00 a.m. - 8:00 p.m., local time, seven days a week
Pharmacy Customer Service
Advantra HMO plans: 1-866-505-6162
Advantra PPO plans: 1-866-294-9803
Mercy PPO & Advantra Premier Plus plans: 1-877-417-8652
Mercy HMO/HMO-POS plans: 1-877-417-8650
TDD/TTY: 711 Telecommunications Relay Service
24 hours a day, seven days a week
Appeals & Grievances
Phone: 1-800-727-9712
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-855-788-3994
8:00 a.m. - 5:00 p.m., ET
Monday - Friday
Part D Appeals & Grievances
Advantra HMO plans: 1-866-505-6162
Advantra PPO plans: 1-866-294-9803
Mercy PPO & Advantra Premier Plus plans: 1-877-417-8652
Mercy HMO/HMO-POS plans: 1-877-417-8650
Expedited Appeals and Grievance Phone: 1-800-536-6167
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-800-535-4047
24 hours a day, seven days a week
Mental Health & Substance Abuse Services Customer Service
Phone: 1-866-607-5970
TDD/TTY: 1-866-727-2749
24 hours a day, seven days a week
Member Support Mailing Address
Advantra Member Services
P.O. Box 7370
London, KY 40742
Medicare Claims Mailing Address
Advantra
P.O. Box 7370
London, KY 40742
Pharmacy Claims Mailing Address
Medco Health Solutions
P.O. Box 14724
Lexington, KY 40512
Appeals & Grievances Mailing Address
Coventry Health Care
Advantra Appeals & Grievances Unit
P.O. Box 7776
London, KY 40742
Part D Appeals & Grievances Mailing Address
Coventry Health Care
Appeals & Grievances
P.O. Box 7773
London, KY 40742
Sales Support
back to topBrokers & Agents
Phone: 1-877-886-7566
TDD: 711 Telecommunications Relay Service
8:00 a.m. - 5:00 p.m., CT
Monday - Friday
Greater Kansas City and Central Kansas
Fax: 1-800-789-3987
Southwest Missouri and Northwest Arkansas
Fax: 1-724-741-4537
E-Mail Inquiries: medicaresales@mercy.net
Employers
Phone: 1-877-886-7566
TDD: 711 Telecommunications Relay Service
8:00 a.m. - 5:00 p.m., CT
Monday - Friday
Greater Kansas City and Central Kansas
Advantra
8320 Ward Parkway
Kansas City, MO 64114
Fax: 1-800-789-3987
Southwest Missouri and Northwest Arkansas
Advantra & Mercy MedicareADVANTAGE
4520 S. National Ave.
Springfield, MO 65810
Fax: 1-724-741-4537
Coventry Medicare
