Advantra (HMO/PPO) - IA, NE, SD

Advantra (HMO/PPO) - IA, NE, SD Section Banner Image

For general information about all of Coventry Health Care's Medicare products, call 1-877-988-3589, TDD/TTY: 711 Telecommunications Relay Service
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Para informacion en español, por favor de llamar gratis al 1-866-981-5344.

Prospective Members

back to top
Questions & Enrollment

Phone: 1-855-893-1444
TDD/TTY: 711 Telecommunications Relay Service
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Mailing Address for Enrollment Request Forms

Coventry Health Care
Advantra Enrollment
4320 114th Street
Urbandale, IA 50322

Current Members

back to top
Member Services

Phone: 1-866-901-4692
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-866-386-2329
8:00 a.m. - 8:00 p.m., local time, seven days a week

Pharmacy Customer Service

Iowa/South Dakota PPO Phone: 1-866-293-4748
Iowa HMO Phone: 1-866-294-1211
Nebraska PPO Phone: 1-800-707-7051
Nebraska HMO Phone: 1-800-707-7052
TDD/TTY: 711 Telecommunications Relay Service
24 hours a day, seven days a week

Appeals & Grievances

Phone: 1-866-901-4692
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-855-788-3994
8:00 a.m. - 8:00 p.m., local time, seven days a week

Part D Appeals, Grievances and Coverage Determinations

Iowa/South Dakota PPO Phone: 1-866-293-4748
Iowa HMO Phone: 1-866-294-1211
Nebraska PPO Phone: 1-800-707-7051
Nebraska HMO Phone: 1-800-707-7052

Expedited Appeals, Grievances and Coverage Determinations
Phone: 1-800-536-6167

TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-800-535-4047
24 hours a day, seven days a week

Mental Health & Substance Abuse Services Customer Service

Phone: 1-866-860-7479
TDD/TTY: 1-866-727-2749
24 hours a day, seven days a week

Behavioral Health Line

24 hours a day, seven days a week
24 hours a day for emergencies
Phone: 1-866-860-7479
TDD/TTY: 1-866-727-2749

Member Support Mailing Address

Advantra
P.O. Box 7152
London, KY 40742-7152

Medical Claims Mailing Address

Advantra
P.O. Box 7152
London, KY 40742-7152

Pharmacy Claims Mailing Address

Express Scripts, Inc.
ATTN: Coventry Med D
P.O. Box 2860
Clinton, IA 52733-2860

Medical Appeals & Grievances Mailing Address

Coventry Health Care
Advantra Appeals & Grievances
P.O. Box 7776
London, KY 40742

Part D Appeals & Grievances Mailing Address

Coventry Health Care of Iowa/Nebraska
Part D Appeals & Grievance Department
P.O. Box 7773
London, KY 40742

Mental Health & Substance Abuse Services Claims Mailing Address

MHNet Claims Department
P.O. Box 7802
London, KY 40742

Sales

back to top
Brokers & Agents

Phone: 1-866-363-4692
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-866-386-2329
8:00 a.m. to 8:00 p.m., ET
Monday - Friday

E-Mail Inquiries: cwhamilton@cvty.com 

Employer Groups

Phone: 1-800-931-9551
TDD/TTY: 711 Telecommunications Relay Service

E-Mail: MedicareEmployerGroups@cvty.com

Page Last Updated: 10/04/2013
CMS Approved Date: Approved 02/08/2013
CMS Document ID: Y0022_PDPCCP_2013_4006_1202b

© Copyright 2008-2014 Coventry Health Care

Coventry Health Care is a Coordinated Care plan with a Medicare contract. First Health Part D is a Medicare-approved Part D sponsor. Enrollment in our plans depends on contract renewal.