Advantra (HMO/PPO) - IA, NE, SD

Advantra (HMO/PPO) - IA, NE, SD Section Banner Image

For general information about all of Coventry Health Care's Medicare products, call 1-877-988-3589 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30  

Para informacion en español, por favor de llamar gratis al 1-866-981-5344 (TTY: 711).

Questions & Enrollment

Phone: 1-855-893-1444 (TTY: 711)
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 – February 14
8:00 a.m. - 8.00 p.m., Monday – Friday, from February 15 – September 30

Mailing Address for Enrollment Request Forms

Coventry Health Care
Medicare Advantage Enrollment
4320 114th Street
Urbandale, IA 50322

Current Members

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Member Services

Phone: 1-866-901-4692 (TTY: 711)
Fax: 1-866-386-2329
8:00 a.m. - 8:00 p.m., local time, seven days a week, from October 1 - February 14, and 8:00 a.m. - 8:00 p.m., local time, Monday - Friday, from February 15 - September 30

Para informacion en español, por favor de llamar gratis al 1-855-338-9551 (TTY: 711).

Pharmacy Customer Service

Iowa/South Dakota PPO Phone: 1-866-293-4748 (TTY: 711)
Iowa HMO Phone: 1-866-294-1211 (TTY: 711)
Nebraska PPO Phone: 1-800-707-7051 (TTY: 711)
Nebraska HMO Phone: 1-800-707-7052 (TTY: 711)

24 hours a day, seven days a week

Part D Phone: 1-866-901-4692 (TTY: 711)
8 a.m. - 9 p.m., EST, Monday - Friday

Medical Appeals & Grievances

Phone: 1-866-901-4692 (TTY: 711)
Fax: 1-855-788-3994
8:00 a.m. - 8:00 p.m., local time, seven days a week

Pharmacy Appeals, Grievances and Coverage Determinations

Iowa/South Dakota PPO Phone: 1-866-293-4748 (TTY: 711)
Iowa HMO Phone: 1-866-294-1211 (TTY: 711)
Nebraska PPO Phone: 1-800-707-7051 (TTY: 711)
Nebraska HMO Phone: 1-800-707-7052 (TTY: 711)

Expedited Appeals, Grievances and Coverage Determinations
Phone: 1-800-536-6167 (TTY: 711)

Fax: 1-800-535-4047
24 hours a day, seven days a week

Mental Health & Substance Abuse Services Customer Service

Phone: 1-866-860-7479 (TTY: 711)
24 hours a day, seven days a week

Behavioral Health Line

Phone: 1-866-860-7479 (TTY: 711)
24 hours a day, seven days a week

Member Support Mailing Address

Coventry Health Care
P.O. Box 7152
London, KY 40742-7152

Medical Claims Mailing Address

Coventry Health Care
P.O. Box 7152
London, KY 40742-7152

Pharmacy Claims Mailing Address

CVS
ATTN: Coventry Med D
P.O. Box 2860
Clinton, IA 52733-2860

Medical Appeals & Grievances Mailing Address

Coventry Health Care
Medicare Advantage Appeals & Grievances
P.O. Box 7776
London, KY 40742

Pharmacy Appeals & Grievances Mailing Address

Coventry Health Care of Iowa/Nebraska
Part D Appeals & Grievance Department
P.O. Box 7773
London, KY 40742

Mental Health & Substance Abuse Services Claims Mailing Address

MHNet Claims Department
P.O. Box 7802
London, KY 40742

Sales

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Brokers & Agents

Phone: 1-866-363-4692 (TTY: 711)
Fax: 1-866-386-2329
8:00 a.m. to 8:00 p.m., ET
Monday - Friday

E-Mail Inquiries: cwhamilton@aetna.com 

Y0022_PDPCCP_2013_4006_1202b Approved
CMS Approved Date: 02/08/2013
Page Last Updated: 11/18/2015

© Copyright 2008-2016 Coventry Health Care

Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.