Coventry Medicare: Advantra (HMO/PPO)

For general information about all of Coventry Health Care's Medicare products, call 1-877-988-3589, TDD/TTY: 711 Telecommunications Relay Service, 8:00 a.m. - 8:00 p.m., local time, seven days a week. Para informacion en español, por favor de llamar gratis al 1-866-981-5344.

Prospective Members

Questions & Enrollment

Phone: 1-877-886-7564
TDD/TTY: 711 Telecommunications Relay Service
8:00 a.m. - 8:00 p.m., local time, seven days a week

Mailing Address for Enrollment Request Forms

Coventry Health Care
Advantra Enrollment
4320 114th Street
Urbandale, IA 50322

Current Members

Member Services

Phone: 1-866-901-4692
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-866-386-2329
8:00 a.m. - 8:00 p.m., local time, seven days a week

Pharmacy Customer Service

Iowa/South Dakota PPO Phone: 1-866-293-4748
Iowa HMO Phone: 1-866-294-1211
Nebraska PPO Phone: 1-800-707-7051
Nebraska HMO Phone: 1-800-707-7052
TDD/TTY: 711 Telecommunications Relay Service
24 hours a day, seven days a week

Appeals & Grievances

Phone: 1-866-901-4692
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-855-788-3994
8:00 a.m. - 8:00 p.m., local time, seven days a week

Part D Appeals & Grievances

Iowa/South Dakota PPO Phone: 1-866-293-4748
Iowa HMO Phone: 1-866-294-1211
Nebraska PPO Phone: 1-800-707-7051
Nebraska HMO Phone: 1-800-707-7052
Expedited Appeals and Grievance Phone: 1-800-536-6167

TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-800-535-4047
24 hours a day, seven days a week

Mental Health & Substance Abuse Services Customer Service

Phone: 1-866-860-7479
TDD/TTY: 1-866-727-2749
24 hours a day, seven days a week

Behavioral Health Line

24 hours a day, seven days a week
24 hours a day for emergencies
Phone: 1-866-860-7479
TDD/TTY: 1-866-727-2749

Member Support Mailing Address

Advantra
P.O. Box 7152
London, KY 40742-7152

Medical Claims Mailing Address

Advantra
P.O. Box 7152
London, KY 40742-7152

Pharmacy Claims Mailing Address

Medco
P.O. Box 14724
Lexington, KY 40512

Medical Appeals & Grievances Mailing Address

Coventry Health Care
Advantra Appeals & Grievances
P.O. Box 7776
London, KY 40742

Part D Appeals & Grievances Mailing Address

Coventry Health Care of Iowa/Nebraska
Part D Appeals & Grievance Department
P.O. Box 7773
London, KY 40742

Mental Health & Substance Abuse Services Claims Mailing Address

MHNet Claims Department
P.O. Box 7802
London, KY 40742

Sales

Brokers & Agents

Phone: 1-866-363-4692
TDD/TTY: 711 Telecommunications Relay Service
Fax: 1-866-386-2329
8:00 a.m. to 8:00 p.m., ET
Monday - Friday

E-Mail Inquiries: cwhamilton@cvty.com

Employer Groups

Phone: 1-800-931-9551
TDD/TTY: 711 Telecommunications Relay Service

E-Mail: MedicareEmployerGroups@cvty.com