Easily find important information that you are looking for by selecting a topic below:

Locate contact information on the Contact Us page

• Toll-Free customer service numbers
• Hours of operation
• Teletypewriter (TTY) numbers
• Physical or post office box addresses

Locate plan benefit information by searching and viewing plan details on our Online Plan Finder or review the plan’s benefit documents on the Member Benefits page.

• Cost sharing (coinsurance or copayment) information
• Premiums
• Deductibles
• Summary of Benefits document
• Evidence of Coverage document

Locate prescription drug information

• Formulary document
• Quality and assurance policies and procedures and drug utilization management information
• Prior authorization requirements and quantity limits
• Plan medication transition and exceptions process
• Out-of-network coverage 
• Find a pharmacy

Locate Grievances & Appeals information

• Information on how to obtain a summary of the grievance and coverage determination (exceptions process)
• Telephone number for receiving oral request for determination (exceptions) and redeterminations (expedited appeals)
• Mailing address and fax number designated for receiving written requests
• Instructions on how to appoint a representative and access to CMS Appointment of Representation form
• Instructions on where to find the grievance, coverage determination (including exceptions), and appeals processes information in the Evidence of Coverage
• Request for Medicare Prescription Drug Determination Request form

Locate information for extra help

• Low Income Subsidy Premium Summary Table
• How to contact the Social Security Office to inquire about LIS
• Best Available Evidence Policy
• Multi-language Interpreter Services

Locate additional information

• Provider directory
• Potential for contract termination
• Privacy notice